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Support
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Remote Support (Windows)
Please download both files and save them in the same folder.
Then start CombinedDesk.exe by double-clicking it. The program launches RustDesk automatically with the required settings – no installation, administrator rights, or manual configuration are needed.
After starting, an ID will be displayed – please share it with our support team.
Note: The outgoing access in your firewall or network must be allowed for the connection. Please make sure the following ports are open: TCP/21116, UDP/21116, TCP/21117.
Remote Support (Linux)
Please download both files and save them in the same folder.
Then open a terminal in the folder and run:
chmod +x CombinedDesk.sh
./CombinedDesk.sh
The program launches RustDesk automatically with the required settings.
Note: The outgoing access in your firewall or network must be allowed for the connection. Please make sure the following ports are open: TCP/21116, UDP/21116, TCP/21117.
Manuals
User Manuals:
Administrator Manuals:
Certificates
Root Certificate Authority:
Subordinate Certificate Authority:
Favorites
Product Documentation:
Support Packages
Service desk packages. Custom packages available upon request.
Monthly prices in CHF excl. VAT.
The monthly flat rate covers the response time and availability of the service desk. Support services beyond the flat rate will be charged additionally at the hourly rate.
Surcharges: Saturday 50 %, Sunday/Public Holidays 100 %.
Contract terms: minimum 1 year, termination period 3 months
Initial implementation costs: included in the price if the contract term is at least 3 years. For shorter terms, the setup costs will be charged after the contract ends.
| Servicedesk SILVER | Servicedesk GOLD | Servicedesk PLATINUM | Servicedesk DIAMOND | |
|---|---|---|---|---|
| 2 h | CHF 2'390.00 | CHF 3'290.00 | CHF 4'090.00 | CHF 6'290.00 |
| Response times during working hours | Mon-Fri 8:00-18:00 | Mon-Fri 7:00-23:00 | Mon-Fri 7:00-23:00 Sat 8:00-17:00 |
24 x 7 x 365 |
| 24 h | Free | - | - | - |
| 8 h | CHF 190.00 | CHF 950.00 | - | - |
| 4 h | CHF 490.00 | CHF 1'490.00 | CHF 1'690.00 | - |
Support Prices
All support services for Workplace services: CHF 195.00/hour
All support services for Network services: CHF 195.00/hour
All support services for Security services: CHF 220.00/hour
All support services for Managed Services customers: CHF 175.00/hour
Hourly packages and project pricing available upon request.
Payment terms: 10 days net. All prices excl. VAT.
All our managed services and offerings are subject to the terms of the corresponding T&Cs and SLA. Subject to changes and errors.